Privacy policy
This policy explains how we use personal information when you contact us after visiting this website. If you receive care from us, we will also give you our full privacy notice for clients.
Who we are
Fundamental Home Care Limited (company number 15784533) is the data controller for information collected through this website. We are registered with the Information Commissioner’s Office (ICO), reference ZB752402.
Contact us about privacy at charlotte.crutchley@fundamentalhomecare.co.uk, by phone on 01494 328578, or by post at Kingswood, Bassetsbury Lane, High Wycombe, Buckinghamshire HP11 1QX.
What we collect
When you call or email us, we keep your name, contact details and a record of what you tell us, so we can help you.
If you tell us about someone’s health, we treat it as special category data and protect it accordingly.
How we use it and why
| What we do | Lawful basis |
|---|---|
| Reply to your enquiry and discuss care | Our legitimate interest in responding to enquiries, or taking steps at your request before entering a contract |
| Use any health information you share in an enquiry | Your explicit consent, which you can withdraw at any time |
| Reply to someone interested in working for us | Our legitimate interest in recruiting staff |
We never sell your information or use it for marketing.
Who we share it with
We use trusted service providers to run this website and our email. They process information only on our instructions:
- Cloudflare, which hosts this website
- Microsoft, which provides our email system
Some of these providers may process data outside the UK. Where they do, appropriate safeguards are in place, such as the UK International Data Transfer Agreement or an adequacy decision.
How long we keep it
If your enquiry does not lead to care or employment, we delete it within 12 months. If you become a client or a member of staff, we keep your information in line with our client or staff privacy notice and our legal and regulatory duties.
Cookies and website statistics
This website does not use advertising or tracking cookies. We use privacy-friendly website statistics that do not use cookies or identify you.
Our CQC rating box is provided by the Care Quality Commission and loads from their website. The CQC’s own privacy statement applies to it.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, and to withdraw your consent at any time. To use these rights, contact us using the details above.
If you are unhappy with how we have handled your information, please tell us first. You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes
We may update this policy from time to time. This version was last updated in November 2026.